Terms of Service

By using jonny.cloud, you agree to these terms of service. If you're using our services on behalf of a company, you represent that you have the authority to bind that organization. These terms apply to all visitors, users, and clients of jonny.cloud.

jonny.cloud provides managed web hosting, AI-powered security and optimization tools, website migration, and related digital services. We manage your hosting infrastructure, including server maintenance, security updates, backups, and performance optimization. The specific features available to you depend on your chosen plan.

You are responsible for maintaining the security of your account credentials. You must provide accurate, current information when creating your account. You may not share your login credentials or allow unauthorized access to your account. Notify us immediately if you suspect unauthorized access.

All prices are in USD and charged monthly or annually as selected. Your price is locked in at sign-up and will not increase at renewal — this is our locked-in pricing guarantee. Payments are processed securely through our payment partners. Invoices are generated automatically via our billing system.

We offer a 60-day money-back guarantee on all plans. If you're not satisfied within the first 60 days, contact us for a full refund — no questions asked. After the 60-day period, you may cancel at any time and your service will remain active until the end of your current billing period.

You may not use jonny.cloud to host content that is illegal, infringes on intellectual property rights, distributes malware, sends spam, or engages in any activity that could harm our infrastructure or other clients. We reserve the right to suspend or terminate accounts that violate this policy.

We commit to 99.9% monthly uptime for all managed hosting plans. If we fall below this target in any calendar month, you are entitled to service credits as outlined in our Service Level Agreement. Scheduled maintenance windows are communicated in advance and are excluded from uptime calculations.

We perform automatic backups via Jonny Vault according to your plan (7-day, 14-day, or 30-day retention). While we take every precaution to protect your data, we recommend maintaining your own backups as an additional safeguard. We are not liable for data loss caused by factors outside our control.

You retain all rights to your website content, data, and intellectual property. jonny.cloud retains ownership of our platform, branding, tools (including all Jonny-branded features), and proprietary technology. We grant you a license to use our tools as part of your hosting plan.

You may cancel your account at any time. We may terminate or suspend accounts that violate these terms with or without notice. Upon termination, we provide a 30-day grace period for you to download your data. After this period, data is permanently deleted per our data retention policy.

jonny.cloud's total liability is limited to the amount you paid for services in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages including lost profits, data loss, or business interruption beyond what is covered by our SLA.

We may update these terms from time to time. Significant changes will be communicated via email at least 30 days before taking effect. Continued use of our services after changes become effective constitutes acceptance of the new terms.

Questions about these terms? Contact us at legal@jonny.cloud or through your Jonny Concierge. Also see our Privacy Policy and Service Level Agreement.